How does my order get processed?

All orders will be processed within 1-2 business days at our Polish warehouse.

How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at service@kukirineu.com for additional help.

Do I need to pay for the shipping and taxes/duties?
KUKIRIN covers all the taxes and duties.

Why shipment delayed?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
1. Check the status of your order with the tracking number first
2. Contact our customer service immediately for assistance.

Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated that you notify us of any missing item or mistake within 3 business days of receiving the order so that we can effectively make it right for you.

Shipping countries, timeliness, and shipping prices：

Total Delivery Time = Handling Time + Transit Time

Notice: Please contact us for proper shipping costs and special offers if you want to make a group purchase or a massive purchase.

Feel free to contact us if you need any help. We'll provide as much support as we can. 

Email

Contact us via service@kukirineu.com, and we will get back to you ASAP.

Phone

We are ready to answer all your questions regarding our products and services at:

+86 13653020288(business inquiry) Office Hours: GMT+8 Mon-Fri 9 am-6 pm

Address

Company name: Shenzhen Tengruijie Technology Co., Ltd.

Company address: Unit D4, 517, Yating Mingyuan, Ailian Community, Longcheng Street, Longgang District, Shenzhen